Before choosing
Tell the team about the allergy or intolerance before ordering, not after payment. This gives them the best chance to check the right item and advise on cross-contamination risks.
Allergens & dietary information
Clear guidance before you order.
If you have an allergy, intolerance or dietary requirement, please speak to the team in branch before ordering. Recipes, suppliers and availability can change, and our team can help you check the latest information.
Important: Food is prepared in cafe environments where allergens may be present. Cross-contamination is possible, so customers with serious allergies should ask the team before ordering.
What to ask in store
- Ask which allergens are present in the item you want.
- Ask whether a recipe or supplier has changed recently.
- Tell the team clearly if you have a serious allergy before ordering.
- Ask about ingredients for cakes, sandwiches, salads and hot food before purchase.
Common dietary questions
Availability can vary by branch and time of day. The safest route is to check with your nearest Le Feast team before buying, especially for gluten, milk, egg, nut, sesame, soya or other allergen concerns.
Why asking in branch matters
Le Feast works with fresh preparation and supplier deliveries, so the most reliable allergen check is the one made at the counter on the day you order. The team can help you check current ingredient information and explain where uncertainty remains.
For serious allergies
Food is prepared in cafe environments where allergens may be present. Customers with serious allergies should make the team aware and decide whether the product is suitable based on the latest branch information.
Questions customers ask
Should I ask about allergens every time I visit?
Yes. Recipes, suppliers and availability can change, so customers should ask the branch team before ordering.
Can cross-contamination happen?
Yes. Food is prepared in cafe environments where allergens may be present, so cross-contamination is possible.
Who should I speak to about a dietary requirement?
Speak to the team in branch before ordering and explain your allergy, intolerance or dietary requirement clearly.